Our Services
FAQ
-
We aim to deliver simple scans of film or prints within a week. Restoration of of pictures can take anywhere from 2 to 4 weeks depending on the complexity of the job and the amount of pictures to be restored.
-
To ship your pictures and/or film negatives to us you can use any commercial service. We recommended using a shipping service that provides you a tracking option.
If using the U.S. Postal Service, please mail your packages to:
Heartland Memories
P.O. BOX 8511
Prairie Village, KS 66208-8511
If using another carrier (e.g. FedEx, UPS, etc) please mail your package to:
Heartland Memories
6917 Tomahawk RD
#8511
Prairie Village, KS 66208-8511
-
Once we are done scanning your photos and film we will email you a shipping invoice. Once the invoice has been paid we will mail your original photos and/or film back to you through the US Postal Service and provide you with a tracking number.
If you ordered a print of a restored photo, the print will be included in your package. This may delay us from shipping your originals. But dont worry we will keep your precious memories in safe place.
Return shipping rates are based on USPS pricing and are collected at checkout. These rates are subject to change based on the USPS price schedule. Our shipping prices include a 5% mark up to cover shipping supplies.
We offer free return shipping for any orders of at least $100.00.
-
Once we have completed the scanning and/or restoration of your photographs we will send you a web link for you to dowload your digital images.
You will receive the link to your digital images well before the photos/film that you shipped to us. Your return package will also include any prints you may have ordered as part of a restoration of a photograph.
-
Yes, but since this is a more tailored service hourly rates apply instead of our standard tier pricing. Our hourly rate for custom work is $45.00/Hr.
-
For a full description of our policies please see the “About” section of this website.
Follow us on social
Contact Us
Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!